Privacy policy

Privacy Policy – VIBON Originals
At VIBON Originals, your privacy matters to us.
We value the trust you place in us when you share your personal information.
This Privacy Policy explains what data we collect, how we use it, and how we protect it when you visit or shop from [www.vibonoriginals.com].

1. Information We Collect
We collect and store the following types of information to provide and improve our services:
Order & Account Information:
Name, email, phone number, billing/shipping address, and order details.
Payment Information:
Processed securely by our payment partners (Razorpay and Shopify Payments) — we never store your full card, UPI, or bank details.
Device & Usage Data:
IP address, browser type, operating system, and browsing behavior for analytics and personalization.
Marketing Preferences:
Your choices for receiving updates, offers, or notifications.

2. How We Use Your Information
We use your data to:
Process and deliver orders
Communicate order updates or support queries
Improve our website, products, and customer experience
Prevent fraud and ensure transaction security
Send marketing communications (only with your consent)
You can opt out of marketing emails or messages anytime by clicking “Unsubscribe” or contacting us directly.

3. Sharing Your Data
We share limited personal data only with trusted service providers necessary for our operations:
E-commerce platform: Shopify
Payments: Razorpay (India), Shopify Payments (global gateway)
Shipping & logistics: Shiprocket and partner couriers
Analytics & marketing: Google Analytics, Meta (Facebook/Instagram Ads)
Compliance & legal: Authorities as required by law
Each partner handles your information per their own privacy and security standards (e.g., PCI-DSS compliance for payments).

4. International Transfers
Some of your information may be processed on servers located outside India (for example, Shopify’s global infrastructure or analytics services).
These transfers are necessary to process your order, manage website operations, and provide analytics support.
We ensure that all third parties maintain comparable data protection safeguards.

5. Data Retention
We retain your order and transaction records as long as necessary for accounting, tax, or legal purposes (typically up to 5 years).
Marketing or analytics data is retained only as long as relevant or until you withdraw consent.

6. Your Rights
You have the right to:
Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request details of data sharing or transfers
To exercise your rights, contact us at support@vibonoriginals.com or write to:
VIBON Originals – Data Protection Officer
[Registered Address]
Hyderabad, Telangana, India
We’ll respond to all requests within 30 days as per applicable laws.

7. Cookies
We use essential and analytics cookies to improve website performance, personalize your experience, and analyze traffic.
You can manage cookies in your browser settings or through our store’s cookie banner.
For more details, visit Shopify Cookie Policy.
Disabling certain cookies may affect site functionality.

8. Data Security
We use SSL encryption, secure servers, and controlled access to protect your data from unauthorized use or disclosure.
While we take reasonable precautions, no system is 100% secure, and we encourage you to use strong passwords and updated devices.

9. Third-Party Links
Our site may include links to third-party websites (such as Instagram or payment portals).
We are not responsible for their privacy practices and encourage you to review their respective policies.

10. Updates to This Policy
We may occasionally update this Privacy Policy to reflect operational or legal changes.
The revised version will always be available on this page with the updated effective date.

11. Contact Us
For questions, concerns, or privacy-related requests:
support@vibonoriginals.com
Address: Hyderabad, Telangana, India
Mon–Sat | 10:00 AM – 7:00 PM